What you'd actually ask before signing — pricing, contracts, the cold chain, our tech, what the pilot looks like. If we don't answer it here, ask us directly — every question becomes the next FAQ entry.
End-to-end setup, on us. We bring your data into our WMS, define picking rules and temperature zones for your SKUs, calibrate routes for your delivery addresses, and run live PoD + temperature reporting for the week.
You walk away with full data either way — kept the pilot or not. We've yet to have a partner walk away.
Most partners are live inside 7 days from kick-off. The shortest setup we've done was 3 days (a brand already using EDI with structured SKU data); the longest was 3 weeks (custom temperature zones + a non-standard packing flow).
Drop-off-only flows can go live in 48 hours.
Three things:
Trial volumes are fine. The minimum for the pilot is 50 deliveries / week — below that the data isn't statistically useful and we can't calibrate temperature behaviour properly.
Past the pilot, we have partners running 200 / week and partners running 8,000 / week on the same contract.
Tell us during the intro call. We've handled fresh seafood, raw dough, live yeast, custom temperature ramps, dry ice. Most things are workable; some aren't (e.g. pharmaceutical-grade GDP isn't us — we'll tell you upfront).
If we can do it, the cost gets baked into the per-package rate. No surprise fees.
Two clean numbers per shipment:
€0.99 / pkg when stored under 16 hours. Free if it goes straight through.€4.99 / address across our whole service area, regardless of distance inside Budapest + agglomeration.IT — onboarding, API, customer tracking interface — is included. No setup fee, no monthly minimum, no surcharges for cold vs frozen.
Yes. Setup, the WMS integration, the picking and the deliveries themselves — all on us for the week. No retainer, no credit card.
Why we can do it: most pilots are real volume we'd otherwise be quoting for, and the data we collect tunes our routing for that postcode cluster anyway.
Standard is a 12-month agreement with 30 days termination after month 3. No auto-renewal clauses, no clawbacks on the free pilot.
For higher volumes (1,000+ deliveries / week) we offer custom pricing in exchange for a 24-month term — happy to talk it through.
For producers without their own online channel, we run the whole storefront — storage, picking, delivery, content production, paid channels — in exchange for a 15–20% royalty on revenue. The delivery fee is paid by the end customer (2–3,000 HUF).
It's the right model if you'd rather make the product and not touch a checkout. It's the wrong model if you already have an active D2C webshop.
Monthly invoicing, payment terms net-30. EU VAT applies. Invoices come itemised down to the shipment level — every line ties back to a PoD in the portal.
Pay in EUR or HUF, whichever fits your books.
Four active zones at the Újpest DC:
Vans hold any one of those plus mixed-load (chilled + frozen) configurations.
Temperature is logged continuously at the shipment level — warehouse zone, packing, van compartment, doorstep. Logs are attached to every PoD and pushed to your API at end-of-day.
Our 30-day average excursion rate is 0.01% (industry benchmark is ~2.3%).
Deliveries run Tuesday–Saturday, 10:00–20:00. End-customers get a 1-hour ETA window the night before and can reschedule in one click via the confirmation email.
Monday is reserved for inbound — pickups and supplier drop-offs.
For B2C: 3 attempts before the goods return to warehouse. The customer gets reschedule links after each failed attempt. After 3, you decide refund vs reattempt — defaults configurable per partner.
For B2B: failed deliveries return to the dock same-day. You'll see a reason code (closed, refused, late, no PoD signer present) in the PoD bundle.
A real-time view: stop number, ETA, current vehicle position, driver name. Branded to your colours and logo (white-labelled). After delivery: the PoD photo, signature, time and temperature graph.
Customers can reschedule from this page until 2 hours before the ETA.
REST + webhooks. You push orders to POST /shipments; we push status updates back to your endpoint as they happen (received, picked, loaded, out, delivered, failed).
Inventory state and PoD bundles are also pollable via GET. Full OpenAPI spec on request.
Shopify and WooCommerce: official apps, one-click install. SAP B1 and Microsoft Dynamics 365 BC: connector available, requires a 1-day setup on our end.
For anything bespoke — your in-house ERP, a Hungarian e-invoicing system, a CSV drop from accounting — we have a generic mapping layer that takes about a day to configure.
For every successful drop:
Delivered as a single JSON object or PDF, bundled at end-of-day or pushed live per drop.
EU only — Frankfurt + Warsaw, hosted on AWS. Data processing agreement is part of the standard contract.
End-customer data (names, addresses, signatures, photos) is purged 90 days after delivery unless you specify a different retention. Driver telemetry is anonymised after 30 days.
Either. Drop-off is Monday-only, 06:00–18:00 at Door 89 (see the directions on the contact page). Pickup is free if it's on our existing pickup loop — most of the central HU corridor is.
For ad-hoc pickups outside the loop, we charge cost — usually 8–15,000 HUF depending on distance.
Indefinitely, within best-before. Cross-dock pricing (free if <16h) shifts to storage pricing after that — currently 28 HUF / package / day for chilled, 45 HUF for frozen.
Buffer stock is encouraged: most partners pre-stage 1–2 weeks of fast-movers so we can ship same-day on order.
FEFO by default — we pick first-expiry-first-out, with FIFO as the fallback when expiry dates are equal. Configurable per SKU if you have a specific rule (e.g. force FIFO for non-perishable packaging).
Lots approaching shelf life get flagged 7 days out so you can run a promo, reroute, or accept the write-off.
We update this page weekly with what new partners actually ask in the intro call. If your question isn't here, send it over and we'll come back with a real answer (and probably add it to the list).